Munin Labs provides speech AI via three integration paths.
Native integration via the Genesys Transcription Connector model. No custom code is required on the customer side — Munin Labs appears as a configurable transcription source inside Genesys Cloud.
Protocol: AudioHook WebSocket (RFC 9421-signed handshake) over TLS 1.2+. Stereo PCMU 8 kHz audio in, JSON transcript events out.
Contact hello@muninlabs.io for partner setup.
Batch transcription via POST /v1/transcribe with async webhook callbacks. Supports customer-selected EU region, per-tenant encryption keys, and usage-based billing.
Planned availability: Q3 2026.
Real-time audio streaming at wss://api.muninlabs.io/v1/ws with the same stateless pipeline used for AudioHook. OAuth2 bearer-token authentication.
Planned availability: Q3 2026.
Full API reference, OpenAPI schema, and test credentials are available to approved partners. Contact hello@muninlabs.io to request access.
All integrations operate under our published compliance posture: CAIQ v4 self-assessment available on request, SOC 2 Type I attestation targeted for Q4 2026, Type II Q3 2027. Data residency is customer-selected within AWS EU regions.
Security contact: security.txt